Customer service is dead.
So we replaced our old dishwasher in December 2017. We treated ourselves to a Smeg unit, a brand we've never owned before that is renowned for it's dependability... isn't it? As I was in my last month of employment with them, and they too are renowned for their customer service, I used my staff discount and paid John Lewis £319 for it and was informed that it came with a 2 year warranty. The installation went well and the machine seemed to be performing pretty well for 18 months when, in June 2019, it decided to spark loudly and brightly and then die. As this was within the warranty period, Smeg booked an engineer who turned out to be enjoying the summer sun too much. Our engineer let us down and failed to attend our property. When I spoke to him, in the middle of a freak heatwave, the familiar sound of a pub in the background was dismissed as the 'meeting he'd just come out of'. I checked his reviews on yelp to find this was normal procedure for him . Instead ...